APC Online 2018
Frequently asked questions
FAQs will be updated from time to time.
8 February 2018
1. APC Online 2018
Applications will be online and, assuming you complete all parts of the application correctly, your submission will be considered received when you click the submit button.
You will be required to pay for your annual practising certificate (APC), or non-practising, application during the online process, by credit/debit card or online bank transfer.
Your continuing professional development (CPD) will be checked for compliance during the application process; please ensure that you have met, and recorded on ENHANCE, all CPD requirements prior to starting your APC application.
We will communicate directly with you if any further checks, information, or correspondence is required after your application is received.
Once your application has met all the requirements, you will be notified of the issue of your 2018-2019 APC or, as appropriate, confirmation of your non-practising status.
Once your APC, has been issued: your certificate and receipt for payment will be sent to you via email.
2. When will I be able to submit my application for a 2018-2019 APC?
From 1 March 2018. Your application must be submitted online before midnight 31 March 2018 to ensure you can legally practise on 1 April 2018.
3. How do I submit my application online?
Firstly, you should ensure you can log in your Pharmacy Council online account using the Pharmacist login link at the top of the Council website home page. You will be asked for your registration number and password.
A Forgot Password link is available if you cannot remember the password you set up when you activated your account.
When you have logged in, a button will be available on your screen to begin your application.
4. I'm changing from practising to the non-practising register. How do I apply?
When you have logged in, one of the available buttons will be ‘transfer to non-prac’. Click this button and follow the system prompts. The fee you pay will be adjusted accordingly.
5. Can I pause part way through the online application?
Yes - you can pause by clicking 'save and continue later' on the screen you are working on.
Please note: An email will be sent to you with a unique link which will allow you to return to your application and continue from your last answer.
If you do not use the link that is sent to you, but instead log in from the Council website, you will be required to start your application again.
If you do not receive an email with a link to return later, please contact Council straight away.
Your application will not be considered to have been submitted until all relevant sections have been completed and the final ‘submit’ button clicked. This must be done by 31 March 2018 in order to legally practise on 1 April 2018.
6. How do I record my professional development?
Your CPD is recorded in the ENHANCE programme. Council’s online system will cross reference with ENHANCE to check you have met Council's recertification requirement. It is important that your ENHANCE record is complete before you begin your APC Online application.
7. What if I make a disclosure of a health or other issue?
You will be able to give details of your disclosure online as part of your application.
Council staff will contact you directly after you have submitted your application if we need further information.
To prepare for making a disclosure, please have relevant information to hand, including:
For a health disclosure
Health professional name and contact details (practice name, phone number) and details of diagnosis, symptoms and management.
Electronic copies of relevant documents. You will have the opportunity to upload these documents during your application.
For disclosures of formal investigations or findings
Date of investigation or disciplinary proceeding or conviction or diversion/warning.
Electronic copies of evidence of actions taken (e.g. certificate of completion of a remediation course). You will have the opportunity to upload these documents during your application.
8. What if I make a mistake?
If you realise you have made a mistake before you submit your application, you will be able to return to the screen where the error can be corrected.
Your APC application and the declarations you have made on it are legally binding and there are consequences for making a false declaration.
If you realise you have made a mistake after your application has been submitted, you must advise the Council immediately by emailing APC Online.
9. I have submitted my completed application by 31 March, but I haven't had a confirmation of my APC. What should I do?
All submitted applications should result in an immediate message on your screen to say the application has been received. There will be a short interval between submitting your application and issuance of an APC in order for us to check all details.
If Council needs to complete further checks or gather further information before issuing an APC you will be deemed to hold an APC from 1 April until these steps have been completed. In each case you will receive an email from the system to advise you on the status of your application.
If you submit your application by 31 March and you do not receive an email, please email APC Online.
10. How will payment work?
Part way through the online application process you will be asked to make a credit/debit card or online bank transfer payment. If you have signalled in the early part of your application that you are moving to the non-practising register, you will be charged the appropriate fee.
11. What credit/debit cards will be accepted?
Visa and Mastercard only. Please note, a 2% credit/debit card fee will apply.
12. My employer normally pays my APC fee. How will this work?
When you apply for your APC online you will be required to pay at the same time (credit/debit card or online bank transfer payment). You will be issued with a GST receipt as proof of payment, which you can then submit to your employer for reimbursement.
13. How do I pay for my application if I don't have a credit card?
You have the option to make a payment directly from your bank account. During the APC Online process, if you select bank payment, you will be directed to a secure account-to-account payment system and follow the prompts.
14. Will my bank allow me to make an online payment for my application?
Online payments are managed by a secure account-to-account payment system that is available only for the following banks:
15. Why can’t I pay for my application from my business account?
The third-party payment system used by Council (DPS) does not permit payments from business accounts. This is outside Council’s control.
16. What internet browser must I have to complete my application?
One of these versions, or higher.
Firefox - 12.0
Chrome - 21.0.1180.75
Opera - 11.61
Safari - 5.1.2
17. Can I apply for my APC from a tablet or smartphone?
Yes, although we are not able to guarantee that every tablet and smartphone will display the screens and wording exactly as a PC or laptop would.
18. I can't access the APC Online process from my workplace. What do I do?
Some organisations may limit the websites employees can access. If you have trouble accessing the APC Online process from work, we suggest you try it from another location such as your home computer or speak with your employer's IT specialists about accessing the form.
19. I have more questions.
If you have questions that are not answered in these FAQs, please email them to: APC Online.