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APC Online 2017

What should I do now?

Please ensure you have a unique, up to date, email address recorded with the Pharmacy Council. 

You may update your email address online or by emailing enquiries.

To ensure you receive your individual APC Online link and log on in 2017, you must have an email address personal to you, i.e. one that is not shared.


8 November 2016 Newsflash extract

Frequently asked questions

FAQs will be updated from time to time.

14 February 2017
1. In a nutshell - what will the changes mean for me? 

Paper annual practising certificate (APC) application will no longer be available. This means you won't need to wait for forms to arrive by post or worry about any postal delays in submitting your application to us by 31 March. 

Application will be online and, assuming you complete all parts of the application correctly, your submission will be considered received when you click the submit button.

You will be required to pay for your APC during the online process, either by credit/debit card or online bank transfer.

Your ENHANCE CPD will be checked as part of the process; please ensure that you have met all ENHANCE requirements prior to completing your APC application.

You will be advised of the status of your application and the outcome of any further checks that are made through the process. Once your application has met all the requirements, you will be notified of the issue of your 2017-2018 APC.

If Council staff require clarification of information you provide on your application, they will contact you directly. 

Once your APC, has been issued: your certificate and receipt for payment will be available for you to download.

2. When will I be able to submit my application for a 2017-2018 APC?

From 1 March 2017, but remember your application must be submitted online before midnight 31 March 2017 to ensure you can legally practise on 1 April 2017.

3. How do I submit my application online?

We will send a link to the email address you have supplied us with. Each pharmacist should have an email address that is unique to them. Please do not use the generic email address of your place of work. 

If you need to update the email address we hold for you, please advise the Council at any time, by emailing (If it is possible, please make this request using your previous email address so we can confirm your identity. Otherwise, please state your previous email address in your request email).

We will send you the link to access APC online late in February. After clicking the link you will be asked to enter your username and password.

4. Will I need training to apply for my APC online?

The prompts on your screen will guide you as you go through the application process.

5. Will the APC application online require the same information as the paper version?

Yes, with the addition of a new declaration about having worked a minimum of 450 hours over the last three years.

6. What if I can't log in?

Your username will be your Pharmacy Council registration number.

Your password will be one you select yourself. The first time you visit the site you will be required to activate your account by clicking the link on the screen. This will enable you to set your password for future use.

If you have forgotten your password, an option to reset your password will be available on the screen.

If you still have difficulties logging in, please email APC Online or call 04 495 0336.

7. I'm changing from practising to the non-practising register. How do I apply?

Both types of application use the same APC online system. Early in the process you will be asked to select what type of application you are making. Non-practising will be one option. Continue through the process as prompted by the system. The fee you pay will be adjusted accordingly.

8. Can I pause part way through the application?

Yes - you can pause by clicking 'save and continue' on the screen you are working on.  If you then log out and log back in later, you will see the answers you have already entered and you can continue from your last answer.  Please note that the application will not be considered as a submitted application until all relevant sections have been completed. This must be done by 31 March 2017 in order to legally practise on 1 April 2017.

9. How will payment work?

Part way through the online application process you will be asked to make a credit/debit card or online bank transfer payment. If you have signalled in the early part of your application that you are moving to the non-practising register, you will be charged the appropriate fee.

10. What credit/debit cards will be accepted?

Visa and Mastercard only.

11. My employer normally pays my APC fee. How will this work?

When you apply for your APC recertification online you will be required to pay at the same time (credit/debit card or online bank transfer payment). You will be issued with a GST receipt as proof of payment, which you can then submit to your employer for reimbursement.

12. How do I record my professional development?

Your CPD is recorded in the ENHANCE programme. The system will read the points you have recorded in ENHANCE to check you have met Council's recertification requirement. It is important that your ENHANCE record is complete before you begin your APC online application.

13. What if I make a disclosure of a health or other issue?

The system will recognise that your answer may require further clarification and Council staff will contact you directly.

14. What if I make a mistake?

If you realise you have made a mistake before you submit your application, you will be able to return to the screen where the error can be corrected.

Your APC application and the declarations you have made on it are legally binding and there are consequences of false declarations. 

If you realise you have made a mistake after your application has been submitted, you must advise the Council immediately by phoning the registrations team on 04 495 0901. Please note that this is a different number to that for technical queries related to the APC process (see later paragraph).

15. I have submitted my completed application by 31 March but I haven't had a confirmation of my APC. What should I do?

All submitted applications should receive an immediate response to say the application has been received. There may be a short interval between completion of the application and issue of an APC to give time for checks to be made. If Council needs to complete further checks or gather further information before issuing an APC you will be deemed to hold an APC from 1 April until these steps have been completed. In each case you will receive an electronic message from the system to advise you on the status of your application.

If your completed application was submitted by 31 March and you have not received an electronic response, please email APC Online or phone Council's APC process 
number 04-4950336.

16. What if I have an older browser version or there is an internet restriction at my workplace which prevents me renewing my APC at work?

More information about browsers that should support the system will be published once testing is completed. Please advise us if you intend to renew your APC online at work and you believe your workplace may have technical restrictions on the process.

Email APC Online or phone Council's APC process number 04-4950336.

17. I have more questions.

If you have questions that are not answered in these FAQs, please send them to: 
APC Online. We will get back to you with an answer and we will keep adding to the FAQs through the next few months.

18. How do I pay for my application if I don't have a credit card? 

You have the option to pay by credit card or to make a payment directly from your bank account. During the APC Online process, if you select bank payment, you will be directed to a secure account-to-account payment system and follow the prompts.

19. Will my bank allow me to make a payment to the Pharmacy Council? 

Online banking is available for the following banks:

Kiwi Bank

20. What internet browser must I have to make an online payment?

If you choose to make payment by online banking, please note your internet browser will need to one of these versions or higher:

Internet Explorer (IE) - 8 or 9
Firefox - 12.0
Chrome - 21.0.1180.75
Opera - 11.61
Safari - 5.1.2

21. I can't access the APC Online process from my workplace. What do I do? 

Some organisations may limit the websites employees can access. If you have trouble accessing the APC Online process from work, we suggest you try it from another location such as your home computer or speak with your employer's IT specialists to find out if the link to APC Online is restricted in any way by their network.